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LONDON, UNITED KINGDOM and SAN FRANCISCO, CA -- (Marketwired) -- 01/29/15 -- NewVoiceMedia, a leading global provider of cloud contact center solutions, has been named a Customer Service Department of the Year finalist in the 'Contact Center Solution - New Version' and 'Contact Center Solution - New' categories of the ninth annual Stevie® Awards for Sales & Customer Service. This recognition further distinguishes NewVoiceMedia's cloud technology for its ability to maximize customer connections in a way that is secure, differentiated and cost effective.

"We understand the value of delivering world-class customer service, and we are dedicated to helping our customers maximize relationships so they can win in today's marketplace," said Jonathan Gale, CEO, NewVoiceMedia. "We are thrilled that the Stevie Awards recognize our hard work and dedication to continually deliver value to customers and help them meet today's business demands."

More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition, an increase of 27 percent over 2014. The average scores of 139 professionals worldwide, acting as preliminary judges, determined finalists during two months of first-round judging.

NewVoiceMedia enables organizations to deliver a personalized customer service experience that boosts acquisition, retention and loyalty. Salesforce integration drives efficiency and ensures that customers automatically connect with the best agent, and agents can quickly leverage customer history to deliver a seamless experience. With NewVoiceMedia, companies benefit from sophisticated call routing features and full omni-channel capabilities so their customer service teams can manage phone, email and social channels to better engage customers and prospects.

More than 100 members of several specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the finalists during final judging, to take place Jan. 26 - Feb. 4.

Details about the Stevie Awards for Sales & Customer Service and the list of finalists in all categories are available at www.StevieAwards.com/Sales.

About The Stevie Awards

The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.

Sponsors and supporters of the ninth annual Stevie Awards for Sales & Customer Service include Biz Talk Radio and ValueSelling Associates.

About NewVoiceMedia

NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor's award-winning cloud customer contact platform connects organizations with their customers worldwide, enabling them to deliver a personalized and unique customer experience and drive a more effective sales and marketing team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

Spanning 116 countries and six continents, NewVoiceMedia's 300+ customers include: Topcon, PhotoBox, DPD, Lumesse, Qlik and Wowcher. For more information visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.