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BOSTON, MA -- (Marketwired) -- 08/13/15 -- Votacall, a leading provider of Cloud-based voice solutions and business communication systems with an expertise in VoIP, Unified Communications (UC) and Call Center design and deployment, was named a winner of a People's Choice Stevie® Award for Votacall Viper in the Favorite New Product category in the 13th Annual American Business Awards today.

The American Business Awards is the nation's premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations -- public and private, for-profit and non-profit, large and small.

The winners of the Crystal People's Choice Stevie Awards for favorite products and services are determined by the general public. This competition was fierce this year as we saw more than 16,000 votes cast in 40 people's choice categories. The winning products will be honored at a gala banquet on Friday, September 11 at the Julia Morgan Ballroom in San Francisco.

More than 3,300 nominations were submitted to this year's American Business Awards for consideration in a wide range of categories, including New Product or Service of the Year, Most Innovative Company of the Year, Management Team of the Year, Best New Product or Service of the Year, Corporate Social Responsibility Program of the Year, and Startup of the Year, among others.

Votacall Viper is a cost effective node, no bigger than a deck of cards that monitors the customer's voice network looking for anomalies and trends that would lead to voice quality or general VoIP solution problems.

"We are truly honored to have won a People's Choice Stevie Award as it is decided by our customers, partners and followers. In addition the award displays our commitment to delivering an unrivaled VoIP communications experience," said Andy DeAngelis, Chief Operating Officer, Votacall. "Votacall Viper is a Customer Experience and VoIP Support game-changer in that it arms support teams and engineers with the monitoring tools and data to rectify support cases quickly and efficiently. We have seen support resolution times cut by more than 50% and customer satisfaction dramatically increase when Viper is monitoring the VoIP Solution."

Viper has become a VoIP best practice on all Votacall implementations. It got its name because, like a Viper, it lies in wait for long periods before striking and killing its prey which in this case is poor VoIP quality and Support. Votacall Viper functions as both a proactive monitoring and alarming system and a voice traffic reporting tool for both real-time and historical data. Viper captures, stores and dumps 4 hours of real-time traffic for review and with authorization, will record voice calls for review and deeper troubleshooting. When Viper finds a problem, it strikes by alerting the NOC via instant message, ticket creation and audible alarming. Viper's proactive notification functionality allows an engineer to review traffic by time profile and in real-time, providing engineers a relevant snapshot of information to review. Votacall Viper becomes an advocate for quality VoIP service and therefore an extension of the customer and our engineering team by allowing problems to be researched and often times rectified before the customer even notices the problem.

About Votacall
Votacall is a leading provider of Cloud-based voice solutions and business communication systems with an expertise in VoIP, Unified Communications (UC) and Call Center design and deployment. Votacall is committed to delivering the latest best in class offerings to our end users through constant market and product research. Our approach allows our customer base to stay ahead of the technological curve at the lowest Total Cost of Ownership (TCO) in the industry. The Votacall tag line states that you must INNOVATE to effectively COMMUNICATE. We base our organization and its daily operations on those two words. The world is changing, technology is changing, organizations are changing, it is of the utmost significance that you partner with a company that respects and embraces change. Think Big, Go Votacall. For more information, visit http://www.votacall.com

Check out our Blog: blog.votacall.com

About the Stevie Awards
Stevie Awards are conferred in six programs: The American Business Awards, The International Business Awards, the Asia-Pacific Stevie Awards, the German Stevie Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.