How to Build a World-Class Service Desk: Lessons from the Top 10%

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What does it take to build a service desk that ranks in the top 10% of performance? In this webcast, Jeff Rumburg will share insights from MetricNet’s database of top-performing service desks. He’ll discuss the key drivers of success, including workforce management, technology investments, and leadership practices. Attendees will learn actionable strategies to elevate their service desk performance and benchmark against the best in the industry.

Hora

18:00 - 19:00 hs GMT+1

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MetricNet

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Septiembre / 2025 21 webinars

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Lun 01 de Septiembre de 2025

Mastering 3D-IC Design Challenges Through Advanced Simulation

17:00 - 18:00 hs GMT+1

Mastering 3D-IC Design Challenges Through Advanced Simulation

Fecha

Lun 1-Set-2025, 17:00 - 18:00 hs GMT+1

Descripción

Discover how the new Ansys HFSS-IC can revolutionize the simulation of complex interposers and 3DIC systems, improving design cycles and product performance for advanced packaging teams.

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Cerrar

Mar 02 de Septiembre de 2025

Mié 03 de Septiembre de 2025

Email security: Top threats and how to counter them

05:00 - 06:00 hs GMT+1

Email security: Top threats and how to counter them

Fecha

Mié 3-Set-2025, 05:00 - 06:00 hs GMT+1

Descripción

In today's digital landscape, phishing and social engineering attacks have become increasingly sophisticated, posing significant threats to organizations worldwide. According to Kaspersky's 2023 report, spam accounted for an alarming 45.60% of global email traffic. Furthermore, a staggering 77% of companies (...)

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Cerrar

Jue 04 de Septiembre de 2025

Analytical Assessment of Leachables in Biological Drug Products: FDA Approach in Reviewing Information

14:00 - 15:00 hs GMT+1

Analytical Assessment of Leachables in Biological Drug Products: FDA Approach in Reviewing Information

Fecha

Jue 4-Set-2025, 14:00 - 15:00 hs GMT+1

Descripción

Andrey Sarafanov; PhD., Principal Investigator at U.S. FDA, Center for Biologics Evaluation and Research Presenting: Analytical Assessment of Leachables in Biological Drug Products: FDA Approach in Reviewing Information

Más detalles »
Cerrar
Coffee and Content

15:00 - 16:00 hs GMT+1

Coffee and Content

Fecha

Jue 4-Set-2025, 15:00 - 16:00 hs GMT+1

Descripción

TBD

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Cerrar
AI and ML: The Dynamic Duo for Strengthening Zero Trust Architecture

15:00 - 16:00 hs GMT+1

AI and ML: The Dynamic Duo for Strengthening Zero Trust Architecture

Fecha

Jue 4-Set-2025, 15:00 - 16:00 hs GMT+1

Descripción

Zero Trust Architectures (ZTA) have become a cornerstone of modern security strategies in the era of sophisticated cyber threats and ever-expanding and morphing attack surfaces. But how can organizations ensure their zero trust frameworks stay adaptive, intelligent, and resilient? Enter (...)

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y 1 webinar más

Vie 05 de Septiembre de 2025

Sáb 06 de Septiembre de 2025

Dom 07 de Septiembre de 2025

Lun 08 de Septiembre de 2025

Mar 09 de Septiembre de 2025

Mié 10 de Septiembre de 2025

Overview of modern car compromise techniques and methods of protection

05:00 - 06:00 hs GMT+1

Overview of modern car compromise techniques and methods of protection

Fecha

Mié 10-Set-2025, 05:00 - 06:00 hs GMT+1

Descripción

Modern cars employ a wide array of communication interfaces. Some, like Bluetooth and Wi-Fi, directly engage users, while others, such as RDS and GPS, provide user-facing services, and still others, like CAN and Ethernet buses, ensure the proper functioning of (...)

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Let's Talk Content Operations

15:00 - 16:00 hs GMT+1

Let's Talk Content Operations

Fecha

Mié 10-Set-2025, 15:00 - 16:00 hs GMT+1

Descripción

TBD

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Cerrar
The C.L.I.E.N.T. Growth Framework: Your Roadmap to Personalized CX Success

22:00 - 23:00 hs GMT+1

The C.L.I.E.N.T. Growth Framework: Your Roadmap to Personalized CX Success

Fecha

Mié 10-Set-2025, 22:00 - 23:00 hs GMT+1

Descripción

Customer retention has never been more important - or challenging. With rising acquisition costs, keeping the customers you already have is paramount, but they're constantly bombarded with competing offers. The key to standing out and fostering loyalty lies in delivering (...)

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y 1 webinar más

Jue 11 de Septiembre de 2025

Patch Tuesday Webinar September 2025: This Month in Vulnerabilities and Patches

17:00 - 18:00 hs GMT+1

Patch Tuesday Webinar September 2025: This Month in Vulnerabilities and Patches

Fecha

Jue 11-Set-2025, 17:00 - 18:00 hs GMT+1

Descripción

Please join the Qualys research and product teams for the “This Month in Vulnerabilities and Patches” webinar on September 11, 2025. We will discuss this month's high-impact vulnerabilities, including those that are part of August 2025 Patch Tuesday. We will walk (...)

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Vie 12 de Septiembre de 2025

Sáb 13 de Septiembre de 2025

Dom 14 de Septiembre de 2025

Lun 15 de Septiembre de 2025

Mar 16 de Septiembre de 2025

The Cybersecurity Buyer's Dilemma Hype vs (True) Expertise

05:00 - 06:00 hs GMT+1

The Cybersecurity Buyer's Dilemma Hype vs (True) Expertise

Fecha

Mar 16-Set-2025, 05:00 - 06:00 hs GMT+1

Descripción

In the ever-evolving threat landscape of cybersecurity, true expertise is the key of robust protection. In 2023 alone, Kaspersky products thwarted over 437 million cyber attacks, while detected 411,000 new malicious files daily. What powers these formidable defenses? Join Oleg Gorobets, (...)

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Cerrar

Mié 17 de Septiembre de 2025

From Shield to Spear: How AI is Reshaping Cyber Defense and Offense

17:00 - 18:00 hs GMT+1

From Shield to Spear: How AI is Reshaping Cyber Defense and Offense

Fecha

Mié 17-Set-2025, 17:00 - 18:00 hs GMT+1

Descripción

The rise of artificial intelligence in cybersecurity is both a blessing and a curse. AI is redefining the cybersecurity battlefield, offering unprecedented advantages for security teams and threat actors. Join Steve Piper, CEO of CyberEdge and Editor-in-Chief of Security Buzz, as (...)

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Cerrar
From Shield to Spear: How AI is Reshaping Cyber Defense and Offense

17:00 - 18:00 hs GMT+1

From Shield to Spear: How AI is Reshaping Cyber Defense and Offense

Fecha

Mié 17-Set-2025, 17:00 - 18:00 hs GMT+1

Descripción

The rise of artificial intelligence in cybersecurity is both a blessing and a curse. AI is redefining the cybersecurity battlefield, offering unprecedented advantages for security teams and threat actors. Join Steve Piper, CEO of CyberEdge and Editor-in-Chief of Security Buzz, as (...)

Más detalles »
Cerrar
From Shield to Spear: How AI is Reshaping Cyber Defense and Offense

17:00 - 18:00 hs GMT+1

From Shield to Spear: How AI is Reshaping Cyber Defense and Offense

Fecha

Mié 17-Set-2025, 17:00 - 18:00 hs GMT+1

Descripción

The rise of artificial intelligence in cybersecurity is both a blessing and a curse. AI is redefining the cybersecurity battlefield, offering unprecedented advantages for security teams and threat actors. Join Steve Piper, CEO of CyberEdge and Editor-in-Chief of Security Buzz, as (...)

Más detalles »
Cerrar
From Shield to Spear: How AI is Reshaping Cyber Defense and Offense

17:00 - 18:00 hs GMT+1

From Shield to Spear: How AI is Reshaping Cyber Defense and Offense

Fecha

Mié 17-Set-2025, 17:00 - 18:00 hs GMT+1

Descripción

The rise of artificial intelligence in cybersecurity is both a blessing and a curse. AI is redefining the cybersecurity battlefield, offering unprecedented advantages for security teams and threat actors. Join Steve Piper, CEO of CyberEdge and Editor-in-Chief of Security Buzz, as (...)

Más detalles »
Cerrar

y 2 webinars más

Jue 18 de Septiembre de 2025

Coffee and Content TBD

15:00 - 16:00 hs GMT+1

Coffee and Content TBD

Fecha

Jue 18-Set-2025, 15:00 - 16:00 hs GMT+1

Descripción

TBD

Más detalles »
Cerrar
How to Build a World-Class Service Desk: Lessons from the Top 10%

18:00 - 19:00 hs GMT+1

How to Build a World-Class Service Desk: Lessons from the Top 10%

Fecha

Jue 18-Set-2025, 18:00 - 19:00 hs GMT+1

Descripción

What does it take to build a service desk that ranks in the top 10% of performance? In this webcast, Jeff Rumburg will share insights from MetricNet’s database of top-performing service desks. He’ll discuss the key drivers of success, including (...)

Más detalles »
Cerrar

Vie 19 de Septiembre de 2025

Sáb 20 de Septiembre de 2025

Dom 21 de Septiembre de 2025

Lun 22 de Septiembre de 2025

Mar 23 de Septiembre de 2025

Inside the Dark Web exploring the human side of cybercriminals

05:00 - 06:00 hs GMT+1

Inside the Dark Web exploring the human side of cybercriminals

Fecha

Mar 23-Set-2025, 05:00 - 06:00 hs GMT+1

Descripción

Join us for a webinar where Kaspersky Digital Footprint Intelligence expert Anna Pavlovskaya will explore the motivations and drivers of cybercriminals, providing a unique perspective on the threats coming from dark web to companies of all sizes. What you’ll discover: • How (...)

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Mié 24 de Septiembre de 2025

Let's Talk Technical Documentation

15:00 - 16:00 hs GMT+1

Let's Talk Technical Documentation

Fecha

Mié 24-Set-2025, 15:00 - 16:00 hs GMT+1

Descripción

TBD

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Cerrar

Jue 25 de Septiembre de 2025

Cyberthreats to modern automotive industry

05:00 - 06:00 hs GMT+1

Cyberthreats to modern automotive industry

Fecha

Jue 25-Set-2025, 05:00 - 06:00 hs GMT+1

Descripción

Modern cars are no longer just a means of transportation. Their built-in services can manage everything for drivers and passengers alike from seat heating, to using voice-controlled GPS to find a coffee, or make theater ticket reservations. Along with the (...)

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Cerrar
Vaccine Development & its Manufacturing using Integrated High Throughput Technology

09:00 - 10:00 hs GMT+1

Vaccine Development & its Manufacturing using Integrated High Throughput Technology

Fecha

Jue 25-Set-2025, 09:00 - 10:00 hs GMT+1

Descripción

Conjugate vaccine development is a complex process. The Serum Institute of India, a global leader, employs advanced data analytics and Quality by Design (QbD) principles to optimize biologics R&D and manufacturing. By integrating tools like Data Analytics and Online data acquisition (...)

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Cerrar
Let's Talk Personalization

15:00 - 16:00 hs GMT+1

Let's Talk Personalization

Fecha

Jue 25-Set-2025, 15:00 - 16:00 hs GMT+1

Descripción

TBD

Más detalles »
Cerrar

y 1 webinar más

Vie 26 de Septiembre de 2025

Sáb 27 de Septiembre de 2025

Dom 28 de Septiembre de 2025

Lun 29 de Septiembre de 2025

Mar 30 de Septiembre de 2025

Mié 01 de Septiembre de 2025

Mastering 3D-IC Design Challenges Through Advanced Simulation

17:00 - 18:00 hs GMT+1

Mastering 3D-IC Design Challenges Through Advanced Simulation

Fecha

Mié 1-Set-2025, 17:00 - 18:00 hs GMT+1

Descripción

Discover how the new Ansys HFSS-IC can revolutionize the simulation of complex interposers and 3DIC systems, improving design cycles and product performance for advanced packaging teams.

Más detalles »
Cerrar

Jue 02 de Septiembre de 2025

Vie 03 de Septiembre de 2025

Email security: Top threats and how to counter them

05:00 - 06:00 hs GMT+1

Email security: Top threats and how to counter them

Fecha

Vie 3-Set-2025, 05:00 - 06:00 hs GMT+1

Descripción

In today's digital landscape, phishing and social engineering attacks have become increasingly sophisticated, posing significant threats to organizations worldwide. According to Kaspersky's 2023 report, spam accounted for an alarming 45.60% of global email traffic. Furthermore, a staggering 77% of companies (...)

Más detalles »
Cerrar

Sáb 04 de Septiembre de 2025

Analytical Assessment of Leachables in Biological Drug Products: FDA Approach in Reviewing Information

14:00 - 15:00 hs GMT+1

Analytical Assessment of Leachables in Biological Drug Products: FDA Approach in Reviewing Information

Fecha

Sáb 4-Set-2025, 14:00 - 15:00 hs GMT+1

Descripción

Andrey Sarafanov; PhD., Principal Investigator at U.S. FDA, Center for Biologics Evaluation and Research Presenting: Analytical Assessment of Leachables in Biological Drug Products: FDA Approach in Reviewing Information

Más detalles »
Cerrar
Coffee and Content

15:00 - 16:00 hs GMT+1

Coffee and Content

Fecha

Sáb 4-Set-2025, 15:00 - 16:00 hs GMT+1

Descripción

TBD

Más detalles »
Cerrar
AI and ML: The Dynamic Duo for Strengthening Zero Trust Architecture

15:00 - 16:00 hs GMT+1

AI and ML: The Dynamic Duo for Strengthening Zero Trust Architecture

Fecha

Sáb 4-Set-2025, 15:00 - 16:00 hs GMT+1

Descripción

Zero Trust Architectures (ZTA) have become a cornerstone of modern security strategies in the era of sophisticated cyber threats and ever-expanding and morphing attack surfaces. But how can organizations ensure their zero trust frameworks stay adaptive, intelligent, and resilient? Enter (...)

Más detalles »
Cerrar

y 1 webinar más

Dom 05 de Septiembre de 2025

How to Build a World-Class Service Desk: Lessons from the Top 10% - Seguridad Mania.com - España y América Latina

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