The hype about AI is everywhere, and organizations are rushing to buy and use AI-powered tools and technologies. But where can the powers of AI and automation do the most good and provide tangible improvements? Is AI going to wind up being just another “shiny new thing” that fails to live up to the marketing promises, or will it make substantial improvements in the working lives of IT service consumers? One surefire way to make sure you are getting results that make a real difference is to know where speed and ease matter most. (Hint: Not everything has to be fast to be better.) Gathering and analyzing experience data from your service consumers and acting on what they tell you—in other words, being data-driven—takes the guesswork out of bringing new technologies into your toolkit. Key takeaways: - Why experience goes far beyond the legacy satisfaction data. - The consequences of inside-out thinking and how experience data helps avoid it. - Making your investment in AI-powered tools produce the best results and better ROI. About the speaker Roy Atkinson serves as CEO and Principal Advisor for award-winning advisory firm Clifton Butterfield, LLC, and is a Top 10 Thought Leader in both IT Strategy and IT Operations, according to Thinkers360. He is a certified Experience Champion and certified ITXM Professional. He has written and spoken extensively on the topic of AI in ITSM.

Hora

20:00 - 21:00 hs GMT+1

Suscripción

Organizador

IT Service Management
Compartir
Enviar a un amigo
Mi email *
Email destinatario *
Comentario *
Repite estos números *
Control de seguridad
Abril / 2025 344 webinars
Lunes
Martes
Miércoles
Jueves
Viernes
Sábado
Domingo
Lun 31 de Abril de 2025
Mar 01 de Abril de 2025
Mié 02 de Abril de 2025
Jue 03 de Abril de 2025
Vie 04 de Abril de 2025
Sáb 05 de Abril de 2025
Dom 06 de Abril de 2025
Lun 07 de Abril de 2025
Mar 08 de Abril de 2025
Mié 09 de Abril de 2025
Jue 10 de Abril de 2025
Vie 11 de Abril de 2025
Sáb 12 de Abril de 2025
Dom 13 de Abril de 2025
Lun 14 de Abril de 2025
Mar 15 de Abril de 2025
Mié 16 de Abril de 2025
Jue 17 de Abril de 2025
Vie 18 de Abril de 2025
Sáb 19 de Abril de 2025
Dom 20 de Abril de 2025
Lun 21 de Abril de 2025
Mar 22 de Abril de 2025
Mié 23 de Abril de 2025
Jue 24 de Abril de 2025
Vie 25 de Abril de 2025
Sáb 26 de Abril de 2025
Dom 27 de Abril de 2025
Lun 28 de Abril de 2025
Mar 29 de Abril de 2025
Mié 30 de Abril de 2025
Jue 01 de Abril de 2025
Vie 02 de Abril de 2025
Sáb 03 de Abril de 2025
Dom 04 de Abril de 2025

Publicidad

Lo más leído »

Publicidad

Más Secciones »

Hola Invitado